Refunds Policy

To secure your slot, full payment is required.

*Our cancellation policy is based on the number of days before the day of departure.

-7 days notice or more:   90% refund
-Between 4-6 days:         50% refund
-Between 1-3 days:         No refund

Flight or ferry tickets are non-refundable for company-related trips.

To make a cancellation or if you have any questions, contact our hotline at +84913944449 (WhatsApp, Zalo and Telegram) or the chat icon on the bottom right side of the homepage, or email support@saigonhikers.com.

Refunds
Once your refund is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact our hotline at+84913944449 (Whatsapp, Zalo and Telegram) or the chat icon on the bottom right side of the homepage or email support@saigonhikers.com.

Thank you